Shipping policy

Business Overview

At RepairPartsUSA, we are committed to ensuring your orders are processed accurately and delivered safely and on time. This Shipping Policy outlines our processing times, shipping methods, costs, and delivery procedures. Please review this policy carefully before placing your order.

Contact Information

RepairPartsUSA
Address: 10260 NW 47th St, Sunrise, FL 33351, United States
Phone: +1 888-992-3905
Email: reparew1@gmail.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Order Cut-Off Time: 6:00 PM (orders placed after this time will be processed the next business day)

Processing Time

Standard Processing

  • Processing time: 2–5 business days after payment confirmation and order approval

  • Processing begins once payment is confirmed and all required order details are received

  • Processing time does not include shipping time

  • Orders are processed Monday through Friday, excluding holidays

Order Cut-Off Time

  • Orders placed before 6:00 PM are queued for processing the same business day

  • Orders placed after 6:00 PM will be processed the next business day

  • Weekend orders will be processed starting the following Monday

Rush Orders

  • Rush processing may be available for an additional fee

  • Contact us at reparew1@gmail.com or call +1 888-992-3905 to check availability

  • Rush orders are subject to approval based on workload and order complexity

  • Rush fees are non-refundable

Factors Affecting Processing Time

Processing times may increase due to:

  • Large or complex orders

  • Order revisions or corrections

  • Approval delays

  • High seasonal demand

  • Custom specifications

  • Payment verification issues

Shipping Methods and Rates

Shipping costs are calculated at checkout based on:

  • Order weight and size

  • Shipping destination

  • Selected shipping method

Domestic Shipping (United States)

  • Standard Shipping (USPS / UPS Ground): 5–7 business days

  • Expedited Shipping (UPS 3-Day Select): 3 business days

  • Express Shipping (UPS 2nd Day Air): 2 business days

  • Overnight Shipping (UPS Next Day Air): 1 business day

Delivery estimates are provided by carriers and are not guaranteed.

International Shipping

  • Available to select countries

  • Delivery time: 7–21 business days (varies by destination)

  • Customers are responsible for customs duties, taxes, and fees

  • RepairPartsUSA is not responsible for customs delays or clearance issues

Shipping Address Responsibilities

  • Customers must provide an accurate and complete shipping address

  • RepairPartsUSA is not responsible for orders shipped to incorrect addresses

  • Address changes must be requested before shipment

  • Additional carrier fees may apply for address corrections

P.O. Boxes & Military Addresses

  • P.O. Boxes shipped via USPS

  • APO/FPO/DPO addresses accepted

  • Delivery times may be longer for military addresses

Order Tracking

  • Tracking details are emailed once the order ships

  • Tracking numbers are usually available within 24 hours

  • If tracking shows no movement after 3 business days, contact us

Delivery & Carrier Issues

  • Signature may be required for high-value shipments

  • Carrier delays due to weather or operational issues are beyond our control

  • RepairPartsUSA is not responsible for carrier delays

Refused or Undeliverable Packages

  • Original shipping fees are non-refundable

  • Carrier refusal and restocking fees may apply

  • Refunds are issued minus all applicable fees

Damaged or Lost Shipments

Damaged Orders

If your order arrives damaged:

  1. Keep all packaging

  2. Take photos of damage

  3. Contact reparew1@gmail.com within 7 days

Lost Packages

  • Verify delivery address

  • Check with neighbors or building management

  • Wait 24 hours after “delivered” status

  • Contact the carrier, then contact us if unresolved

Approved claims may result in:

  • Free replacement shipment, or

  • Full refund at our discretion

Holidays & Peak Seasons

  • Closed on major U.S. holidays

  • Processing and shipping delays may occur during peak seasons

  • Order early during high-volume periods

Order Changes & Cancellations

  • Orders cannot be changed or canceled once shipped

  • Requests must be submitted immediately after placing the order

  • Refused deliveries may incur shipping and restocking fees

Limitation of Liability

RepairPartsUSA is not responsible for:

  • Carrier delays

  • Incorrect addresses provided by customers

  • Customs delays or international fees

Liability is limited to the value of the order or replacement cost.

Policy Updates

RepairPartsUSA reserves the right to update this Shipping Policy at any time. Continued use of our services constitutes acceptance of any changes.